| Question：Step-by-Step Procedure to get the correct display resolution on HG221A |
Answer：When using the monitor for the first time, please follow the step-by-step procedure below to obtain the best display
resolution.
Based on the photo # 1 below, if the input resolution is 1680*1050 and the System/Information in the OSD menu is
showing 1400*1050. Please exit OSD, then press “>”+“M”buttons simultaneously as shown in photo # 2 to get
correct display resolution.
Following resolutions can also be switched by hot key.
a) 640*400@70Hz <-> 720*400@70Hz
b) 640*480@60Hz <-> 720*480@60Hz
c) 1280*768@60Hz <-> 1360*768@60Hz
d) 1400*1050@60Hz <-> 1680*1050@60Hz Photo #1 (letters are not clear or blur)
Photo #2.
Press the hot key ">" + "M" simultaneously to get better resolution
Photo #3.(The letters are clear after the adjustmetn.)
 |
| |
| Question：What DVI cable do I need for HannsG monitors? |
Answer：There are various types of DVI standards for different applications. DVI-I cables support digital and analog signals. For
monitors mostly DVI-D cables are applicable. You can differentiate DVI-I from DVI-D by looking at the four little pins
around the slot. If they are present it is DVI-I and if not it is DVI-D.
DVI-D is the right cable for our monitors. |
 |
| |
| Question：My Hanns.G monitor may need repair. What should I do? |
Answer：Please contact our Technical Service Agents to confirm whether or not you require service, and if you are within the
warranty period outlined in your manual. Should the need for service arise, please contact Hanns.G Customer Service at
our repair center. |
| |
| Question：What is the warranty period of Hanns.G monitors? |
Answer：All Hanns.G LCD computer monitors carry a three-year limited parts and service warranty from the original date the
product was purchased. You will be required to provide proof of the original purchase date to obtain warrant service. |
| |
| Question： How do I clean the cabinet? |
Answer：Disconnect the power and signal cables before cleaning. Wipe the outer shell with a clean, soft, lint-free cloth (apply a
small amount of non-ammonia, non-alcohol based glass cleaner if necessary). To avoid damage to the coating, never
use alcohol, methanol, gasoline, or oil products on the outer shell. |
| |
| Question：How do I clean the screen? |
Answer：Disconnect the power and signal cables before cleaning. Wipe the screen with a dry, clean, soft, lint-free cloth to remote
dust and fingerprints. You must never use ammonia or alcohol based cleaners as they may damage the screen and void
your warranty. |
| |
| Question： What is your policy on dead/bright/stuck pixels? |
Answer：The total allowable defective pixel number is 7, no matter the location on the screen. If 2 defective pixels are within 1 inch
of each other this is covered under warranty. |
| |
| Question：How do I contact customer service? |
| Answer：Should the need for service arise, please contact Hanns.G Customer Service at our repair center. |
| |
| Question：The sound from the speakers is weak. What can I do? |
Answer：The built in speakers are not intended to replace a full-range sound system. However, adjusting the volume of the
Operating System and/or application on your computer and in the OSD of the monitor should provide adequate sound for
day to day use. |
| |
| Question：Does Hanns.G provide Windows (or other) drivers? |
| Answer：No Operating System specific drivers should be necessary. Hanns.G monitors comply with DD2B plug & play standards. |
| |
| Question： Why do I have two cables? Which is better? |
Answer：Whenever possible, the 24-pin DVI cable should be used for the best image quality. The 15-pin VGA is included to
support legacy video devices. |
| |
| Question：There is no picture, no LED, or the picture is poor. |
| Answer：Use the following trouble shooting steps： |
- Check that the power cable is properly connected.
- Check that the DVI or VGA is securely connected at both the PC and the monitor.
- Perform a factory reset in the monitor OSD (consult your manual for instructions).
- Ensure the PC is not in power save mode as indicted by an amber LED.
- Set the resolution in the graphics board driver to the recommended resolution for your monitor (see table below). Consult your Operating System manual for specific instructions.
- If the issue remains, contact Hanns.G Customer Service at our repair center.
Size | Aspect Ratio | Recommended Resolution | 15 inch | 4:3 | 1024 x 768 | 17 inch | 16:10 | 1440 x 900 | 17 inch | 5:4 | 1280 x 1024 | 19 inch | 5:4 | 1280 x 1024 | 19 inch | 16:10 | 1440 x 900 | 22 inch | 16:10 | 1680 x 1050 | 28 inch | 16:10 | 1920 x 1200 |
|
| |
Question：Is any Hanns.G unit HDCP compliant? |
Answer：All monitors and TV's equipped with a HDMI input are HDCP compliant. |
| |
| Question：What does HD compliant and HD ready mean? |
| Answer：HD ready means that the device has a wide-screen aspect ratio and is able to process HD-signals. |
| |
| Question：Why is my widescreen unit blurry, has no signal and/or is stretched? |
Answer：Some (mostly older) VGA-boards do not support the WIDE-screen resolutions. LCD monitors can only show a good
picture performance when operated in their native resolution. Please update the VGA-drivers and contact the VGA-board
manufacturer to determine whether the resolution is supported or not. |
| |
| |
